The Washi Paper 3A/9A Table Lamp features a hand-crafted shade made from authentic washi paper. supported by wood and bamboo ribs. Each lamp bears the genuine Noguchi Akari manufacturer's stamp. affirming its connection to Isamu Noguchi's legacy. Renowned as icons of 1950s modern design. these light sculptures combine traditional Japanese craftsmanship with timeless aesthetic principles. bringing refined elegance and subtle ambient lighting to any space.

Purchase instructions: This product undergoes a meticulous hand-bonding process using paper and glue. As a result. you may notice minor traces of glue along the edge of the lampshade. Please be aware that this occurrence is considered normal and does not constitute a quality issue.

Note*: To ensure correct installation. please follow these connection guidelines:
- Connect the black wire to hole number 2.
- Attach the white wire to hole number 3.

If you have any questions about our products. please contact us and we will reply to you within 24 hours.

Product Size

Size: Dia 33cm x H 58cm / ∅ 13.0″ x H 22.8″

Size: Dia 42cm x H 60cm / ∅ 16.5″ x H 23.6″

Details

Material: Rice paper. Metal. Iron

Light source: LED bulb or Edison bulb.

Light source base type: E26 .

Voltage:  AC 110-240V.

Moisture resistance: IP 20 Damp-rated not waterproof. for indoor use only.

Environment: Indoor.

Body Finishes: Black.

Shade Finish: White.

Control: Inline On/Off switch.

59″ wires with plug switches.

Certification: Compatible with North America. Saudi Arabia. Europe. Australia Certification

Shipping policy

Last Updated: September 15, 2022, 5:00 PM

Please carefully review the information below regarding shipping, returns, refunds, exchanges, and other helpful topics. If you have any questions, please email us at info@banerge.com.

Shipping

Where are items located?

• Our offices are located in the United States, and our manufacturing facility is in China.
• Your package may ship from either China or the USA to your destination.
• If the US warehouse is out of stock, your order will ship from our China warehouse.
• Currently, we have two warehouses worldwide.

How long will it take to deliver my order?

Most orders are delivered within 4-6 weeks from the date of purchase.

Changes to Expected Delivery Date

If events outside our or our shipping partners’ control occur and cause a delay or prevent delivery on the original estimated date/time, we or our partners will notify you with a revised estimated delivery date. Products are delivered to the address provided at checkout. If we can’t deliver your order within 90 days, we will:

• a) Inform you;
• b) Cancel your order; and
• c) Refund your payment.

I need my item by a specific date!

While we will do our best to meet tight deadlines, we cannot guarantee delivery by a specific date. Once a package ships, the courier is responsible for ensuring timely delivery. We highly recommend ordering early to avoid any unexpected delays.

We can offer DHL or FedEx expedited shipping for an additional fee. Please contact us for a quote before ordering. With expedited service, delivery can be as fast as 7-12 days.

If your order doesn’t arrive by your specified date, we cannot offer a refund while it is in transit. To receive a refund, you will need to return your order to us.

How much is shipping?

All of our packages come with standard shipping. If you need faster shipping, please contact our customer service team in advance to discuss available options.

Address Errors or Changes

Please make sure the shipping address you provide at checkout is accurate and complete. We cannot be held responsible for lost packages, misdeliveries, or fees caused by incorrect addresses. We cannot guarantee a successful address change after your order is placed.

If you need to change an address, postal or EMS carriers generally charge a fee for modifications. If the new address is far from the original, extra redelivery fees may also apply.

If you want us to change the address with the post office or EMS on your behalf, we’ll send you an invoice so you can pay the additional charges. If you change the address yourself and incur extra fees from the carrier, we’ll send you an invoice for the same amount to balance the accounts. While the invoice is issued by us, full payment will be sent to the post office or EMS on your behalf. We appreciate your understanding; although we will cover losses caused by our own mistakes, we cannot assume responsibility for circumstances beyond our control.

Lost, Stolen, or Misdelivered Packages

If no signature is required, the courier will determine whether the package can be left securely. If a signature is required, the courier will attempt to obtain one at your address or nearby. If no one is available, they may leave a note with further instructions. Always check your tracking info for the latest delivery details.

If a package is lost, stolen, or misdelivered and is returned to us, we will offer reshipping services. Reshipping is a paid service, with shipping fees based on the size and weight of your fixture.

If a light fixture is damaged or lost during shipping, we will send you a replacement for free.

If your package is marked as "Delivered" but cannot be found, it is likely nearby or still on the courier's truck. Typically, it will arrive the following day. If it is still missing, you are responsible for contacting the courier and requesting a “tracing” service. To be eligible for a replacement or refund, you must file a tracing request and confirm that the package is officially lost—all within 7 days of the package being marked as delivered. After that period, we are unable to file claims with carriers for lost or stolen items.

Didn’t Receive Your Package?

If you have not received your package, contact your local courier. Click here for instructions on how to contact your carrier.

The courier will attempt one delivery. If the package cannot be delivered (e.g., unable to obtain a signature or an incorrect address), FedEx may hold it at their local facility for a short time, then return it to us. FedEx will apply a return shipping charge. We do not cover fees related to items returned due to non-delivery.

If this happens, we will contact you to reschedule delivery. If you want your package resent, we will email you an invoice for both the FedEx return shipping fee and the reshipping fee. If you no longer want the package, we will issue a refund, minus a 30% restocking fee to cover shipping and handling losses. You must respond within 30 days of us receiving the item back to arrange reshipping or a refund.

United States

All orders are subject to standard shipping charges.

UPS Shipping Time:
Orders typically arrive within 28-40 days for Canada and 20-30 days for the US from the date of purchase.

Australia

All orders are subject to standard shipping charges.

China Post Air Mail: 25-50 days
EMS: 5-20 days plus processing time

All of our products are made or assembled to order. Please refer to each product description for delivery times, as made-to-order items may take up to 12 weeks to arrive.

Europe

China Post Air Mail: 25-50 days
EMS: 5-20 days plus processing time

We currently ship to the following countries: United Kingdom, Canada, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia, Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.

All orders are subject to standard shipping charges.

Royal Mail or UPS: Orders generally arrive within 28-60 days of your order date.
UAE/Bahrain/Kuwait: China-Middle East air or sea express, 10-35 days
Russia: Special line express, 10-30 days

If your country is not listed, please email us at info@banerge.com to inquire about shipping rates.

Who pays import duties and VAT?

In most cases, our packages clear customs without VAT. However, for large orders, we may need to provide more information and work with you to provide proper documentation. Please note that duty-free import limits vary by country. Import duties, taxes, and fees are not included in the item price or shipping cost and are the buyer’s responsibility.

This service is only available for standard shipping methods.
Note: For Canada, UK, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, and Hungary, please select standard shipping to avoid high import tariffs.

Are there expedited shipping options?

Yes! Expedited shipping is available for an extra charge. Please email us with your order and destination, and we’ll calculate the best shipping cost for you.

Average Processing Time

1-3 weeks minimum.

Shipping Exclusions

We do not currently ship to the following countries/regions:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, and others...

All African and South American countries are currently excluded.

If you are in one of the above countries and still wish to purchase our lighting, please contact Customer Service at info@banerge.com for a custom shipping quote.

General Return Reasons

• Product Quality Issue or Transportation Damage:
  We provide free return and exchange services.
• Customer Preference:
  If the customer doesn't like our lights, they need to pay for the return shipping cost.
  We are confident that you will love your Banerge.com order, but if you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will make it right.

60-Day Return and Exchange Policy

• Eligibility:
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Initiating a Return:
  To start a return, contact us at info@Banerge.com. We have offices in the United States, China, Hong Kong, and Germany. Our support team will provide you with the full return address details tailored to your specific location for a hassle-free return process.
• Return Process:
  If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  Prior to initiating a return, please contact us to discuss the return plan tailored to your situation. We aim to ensure a seamless return experience.

Shipping Costs

• Non-Refundable:
  Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.
• Customer-Responsible Returns:
  If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:The product does not meet expectations.The size is too small or too large.The color does not meet expectations.Change of mind or no longer needing the product.Wrong item or quantity ordered.Not reading the product description thoroughly.

Order Confirmation and Shipping Confirmation

• Order confirmation will be sent immediately after placing the order.
• Shipping confirmation will be sent within 2–7 days after order confirmation.
• If you haven't received these confirmations, please contact us at info@Banerge.com.

Partial/Full Refund & Replacement Eligibility

• Items not in their original condition, damaged, or missing parts due to our error.
• Items different from the description.
• Items returned to the sender without delivery.
• Items not delivered within 90 days.

Non-Refundable Items

• Products beyond the 60-day return window.
• Purchases over $5,000.
• Customized products.
• Misunderstandings of clearly indicated non-discounted items. In simpler terms, it means that even though it's clear some items are not on sale or not eligible for discounts, customers might still mistakenly believe they should be, causing a pricing misunderstanding.

For items not eligible for return refunds, you are responsible for return shipping costs. We will deduct up to 70% of the cost + service fee from your refund amount.

Return Policy Steps

1. Determine if your order qualifies for a refund/return.
2. Submit an inquiry at info@Banerge.com.
3. Confirm the refund amount with us.
4. Follow the provided return address and shipment labeling instructions.
5. Ship the item at your own cost.
6. Notify us with your tracking number.
7. We will process your return within 3–5 business days of receiving the returned items.

European Union 14-Day Cooling Off Period

• You have the right to cancel or return your order within 14 days without a justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required.

Refund Process

• If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within 7–14 business days. For more accurate information, please contact your bank or credit card issuer.

Late or Missing Refunds

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank.
4. If you still haven't received your refund, contact us through our Contact Page.

Order Cancellation

• Cancelling orders is only possible within 4 hours after order confirmation. After this time, refunds are not possible. If the order hasn't been shipped, contact us to check for cancellation options.

Return Address

• We have multiple return addresses around the world to ensure a smooth and efficient return process. If you need to return a product, please contact our support team, and they will provide you with the specific return address based on your location. We'll also assist you with any additional instructions or requirements to ensure the return is handled properly.